AI has been changing the way we work for several months now. On Episode 135 of Talent & Growth I was joined by Matt Alder, the Author of Digital Talent and Host of The Recruiting Future Podcast, to talk about how he sees AI impacting the future of the recruitment industry. Read on to find out what he had to say about the way we can implement AI to improve talent acquisition!
What impact with AI have on recruitment in the day-to-day?
It’s accelerating the trend towards automation within recruiting. Lots of organisations are looking at how they do recruitment. Something that we need to think about is the potential of these tools to take automation deeper into the recruitment process than we ever thought was possible. We need to think about the future of our industry and ask questions that we’ve not asked before. I’m encouraging people to try and get out of short term thinking while experimenting with these tools and consider what the long term impacts could be for their organisation, their team and their career.
How can recruiters use AI to improve the candidate experience?
Something that’s always cited as a massive issue in the candidate experience is the quality of communication. When organisations use automation in their communication it actually improves the candidate experience. We live digital lives, and we’re often very happy talking to a machine if it’s giving us the information that we need, moving things along and keeping us informed.
With airlines for example, a decade ago you had to go and check in manually with a bit of paper. It was very onerous because you had to queue up multiple times at the airport. Now you just check in online and you can have all kinds of conversations about your flight with an app whenever you want. That’s a much better experience than having to deal with humans.
Recruiters need to think about how technology can improve their communication and the customer experience. Let humans do the bit that humans do really well, which is building relationships, interviewing or persuading people. Humans don’t need to keep scheduling calls or providing information – that can be automated and personalised effectively.
How can AI be used to create more diverse and inclusive hiring practices?
Humans are inherently biassed. Could AI therefore create processes that have less bias in them? The flip side of that is the question, ‘Who is checking that these technologies are unbiased, and they’re not learning bias from us?’ There’s legislation emerging in various states in America that look at transparency in terms of how AI makes decisions about hiring. There is potential to remove bias and help make things more diverse, but I don’t think it’s that simple yet.
What are the ethical concerns around new developments in AI?
We’ve talked about governments and other institutions not moving quickly enough to deal with the implications of AI, but there’s a huge discussion around ethics and regulation coming down the pipeline that we haven’t really touched on yet. New York State is introducing a regulation that requires any AI or other technology that’s involved in selecting people for jobs to be fully transparent. There are already court cases racking up about copyright infringement and plagiarism coming from these AI models as well. Until we get down the line and see what happens legally, it’s difficult to say what’s going to be a major concern. It always takes a while for our institutions to catch up with technology, and there’s an argument that they never really do. However, we will quickly reach the point where these huge conversations about ethics, transparency and legality start happening.
To learn more about the impact of AI on recruitment and the wider people industry, tune into the Talent & Growth podcast here.